FAQ and Customer Service Home

FAQ and Customer Service

How do I adjust the time and date calendar on my watch?

1. Gently pull out the crown to the first click position. Set the date first by rotating to a setting one date prior to the date desired.
2. Gently pull the crown out to the second click position to set the time. As you turn past midnight the calendar will move to the desired date. Now set the proper AM or PM time.
3. Push the crown back to its original position to complete the date/time setting.

My watch has a day, date and 24 hour time sub-dial. How do I set it?

How to set the day and time:

1. Pull out the crown to the second click position. You should pull out the crown when the second hand is on the 12 o'clock position.
2. Turn the crown to advance the hour and minute hands. Keep turning the hands until the day hand reaches the desired day. The day hand can not be set independently. Then, set the hour and minute hands to the desired time.
3. Push the crown all the way back in to complete setting the day & time

How to set the date:

1. Pull out the crown to the first click position.
2. Turn the crown to set date.
3. Push the crown back in to complete setting the date.

I am having trouble setting my fishing watch, what should I do?

Before you begin:

The battery for your watch is already installed. To start your watch press button “A” and remove the protective film on the dial. This precaution is to ensure you will get the full life out of your battery.

The latitude, longitude, lunitidal interval, moon phase indicator and tide graph data that appears on the display of this watch are not intended for navigation purposes. Always use proper instruments and resources to obtain data for navigation purposes.

This watch is not an instrument for calculating exact low tide and high tide times. The tide graph of this watch is intended to provide a reasonable approximation of tidal movements only.

The fishing level indicator will show the fishing favorability level based on the tide levels but does not guarantee you will catch fish.

The fishing time data, sunrise & sunset data, moon phase indicator and tidal information produced by this watch are all based on calculations co-related with the current time, current date and current location. Because of this, make sure the data imput in this watch is correct before using such data.

PLEASE NOTE: The sunrise and sunset times of this watch are based on standard time and are approximations preset into the time module and cannot be changed individually. During daylight savings time you will have to remember to deduct an hour from the display to get your sunrise and sunset approximated time.

How do I find the Lunitidal Interval of your location:

This watch is not an instrument for calculating exact low tide and high tide times. The tide graph of this watch is intended to provide a reasonable approximation of tidal movements only.

PLEASE NOTE: For inland states/cities/areas you must program the lunitidal interval for the closest coastal location. We have included some sample locations with approximate intervals or you can find information for your location by researching online. Some companies offer calculations for a fee. You can calculate your own lunitidal information for a more accurate prediction by following the steps below:

1. Follow the instructions in the booklet to enter your time, year, month, date, GMT (Greenwich Mean Time Zone), Latitude and Longitude. Enter 00:00 for your lunitidal interval as you have not calculated it yet. DO NOT CHANGE YOUR GMT FOR DAYLIGHT SAVINGS TIME
2. Press the Mode button “A” until the Fish mode is displayed.
3. Under the fish level indicator you will see various Moon transit times displayed. Write down the Upper Transit Time as it displays on the screen. The Upper Transit Time will be followed by a “-1” as it is the first Moon transit time displayed.
4. Next find your area’s high and low tide times in your local newspaper.
5. Compare the Upper Transit time provided in Fish Mode to your high and low tide times. Subtract the Upper Transit time from the next high tide that occurs after the Upper Transit time. For example: Upper Transit Time is 5:00am and the next high tide time that occurs is 2:00pm - Your lunitidal interval is 9:00 as there is a nine hour difference between the Upper Transit Time and the high tide that follows.
6. Finally, follow the instructions in the booklet to enter the lunitidal interval you just calculated. We recommend updating your lunitidal interval periodically as environmental factors such as viscosity, friction and underwater topography can effect your approximate tidal predictions. The scientific formula for calculating exact time is: Interval (hrs) = M2 phase (degrees) x M2 period (hrs) / 360 (degrees)

My automatic watch stops running, what should I do?

Automatic watches generate their power by the subtle movement of your wrist while the watch is being worn.

We recommend that you wear your watch at least 8 hours a day to keep power, or use an automatic watch winder. If you do not generate enough power, your watch may loose time or stop completely. To start your watch again simply move the watch back and forth to generate power and the watch will begin to run.

What is a screw down crown?

Screw down crowns are threaded crowns that allow you to securely tighten the crown for the highest water resistance. Often when watches become damaged by water it is due to leaking in the crown area as this is where the stem to adjust the time needs to be pulled outward to disengage the time for adjustment.

You can tell if your watch has a screw down crown if you may see threads visible on the crown piece closest to the watch. Also, if you have a screw down crown you need to unscrew it before time adjustment and the crown will not return to its original position if you do not screw the crown back down to tighten. (check enclosed instructions with your watch)

If your watch is equipped with a screw down crown, it enables your watch to remain water resistant (in accordance with standards set by The Federal Trade Commission) to a depth of 330ft (10ATM). To Set:

1. Unscrew the crown until it disengages, and follow the instructions listed enclosed for time and calendar adjustment if applicable.
2. After the watch is set, GENTLY PUSH THE CROWN TOWARDS THE WATCH CASE AND SCREW TO TIGHTEN SECURELY TO ENSURE WATER RESISTANCE.
3. IF YOU DO NOT CORRECTLY SCREW DOWN THE CROWN, YOUR WATCH WILL TAKE ON WATER AND BECOME DAMAGED.

How do I change the band on my interchangeable strap?

On the back of your watch strap, locate the spring button shown above. The spring button allows you to compress the spring pin that holds your band in place. When the spring pin is shortened, the pin length decreases enough to remove the pin from the pin holes located in the inner portion of the case lugs.

1. Gently move the spring button from left to right to compress the spring pin.
2. While applying pressure to the spring button (Note: do not push on the button, rather use the button to shorten the pin by moving it from left to right), the strap will become loose and you may remove from the watch case.
3. Choose the strap you would like to use, then move the spring button from left to right to shorten the spring pin.
4. Locate the pin holes (holders) in the inner portion of the case lugs. Align the spring pin with the pin holes on the right side of the case first. Then, apply pressure to the spring button from left to righ to shorten the pin. Continue to hold pressure until you move the left side of the pin into place. Note: the pin holes (holders) in the watch case are very small, you may need to maneuver into place.

How do I adjust the mesh bracelet on my watch?

I am having trouble with my radio control watch, what should I do?

In order to receive the radio signal update, there must be no interference that may cause a weak or loss of signal such as radio waves and electronic interference caused by household appliances. The update signal is typically received by the watch around midnight each night. We recommend if you watch is having trouble receiving the signal, you put the watch in a windowsill overnight for optimum reception.
In case your watch still does not show the correct time, you can force the watch to re-sync with the US atomic signal.

Hold both the left and right buttons down at the same time; the LCD digital display will go blank. Hold the buttons in for about 5 seconds after the LCD digital display goes blank. Release both buttons and several number 8’s will appear in the display.

Push the left button in to bring the hands exactly to 12 o’clock position. Note: Holding in the left button will move the hands continuously and pushing the button once will move the hands one minute at a time. Stop the hands a few minutes before 12 o’clock, then advance the hands one minute at a time to make sure you have the hands exactly on 12 o’clock.

DO NOT TOUCH THE RIGHT BUTTON. This will interfere with the signal process and you will have to start over.

Once the watch is set to 12 o’clock, it will pick up the atomic signal. For best results, do not put your watch near speakers or electronic equipment as it may interfere with the signal reception. After it receives the radio signal from the atomic clock in Colorado, your watch will reset itself to precise Pacific Time. This usually occurs overnight, but may take up to 72 hours.

How do I adjust my watch bracelet?

We recommend that you take your watch to a competent watch repair center for bracelet adjustment. It is very difficult to adjust metal watch links without the proper tools. You may damage your watch if you attempt to adjust the bracelet yourself. Watch repair centers are located in most malls or department stores; check your local listings for repair centers. They will be able to ensure a proper fit without damaging your watch bracelet.

My watch strap is too short, what should I do?

Unfortunately we do not carry various sizes of leather or nylon straps. We recommend that you go to a watch repair center to find a similar style strap to fit your needs. Watch repair centers are located in most malls or department stores; check your local listings for repair centers.

How can I contact EMC-2 timepieces for watch warranty repair?

We recommend that you contact the customer service repair center if you have any questions or concerns about the repair process. The toll free number is (877) 883-2525

What address do I send my watches to for warranty repair?

Customer Service Center
12481 NW 44th Street
Coral Springs, FL 33065

How should I ship my watches for warranty repair?

We recommend you use a shipping service that offers a tracking/insurance option. We are not responsible for items lost in transit for return. You do not need to pack the watch in its original box as it may not be returned. Pack your item in a sturdy box with appropriate cushion to protect it from additional damage.

What is covered under the watch manufacturer warranty?

The manufacturer warranty guarantees the watch to be free from defects in workmanship under normal use. This warranty excludes the crystal, battery, wear to the case, strap or bracelet. If the watch is deemed defective under normal use, we will repair or replace the watch with the same style or a style of comparable value provided you have included your check to cover shipping and handling to return the watch to you.

The cost of items not covered does not include the shipping and handling cost, only the cost of the part and replacement.

• Watch Crystal - $15.00
• Watch Bracelet - $20.00
• Watch Strap - $10.00
• Battery - $10.00

What information do I need to provide for warranty watch repair?

• A check to cover the cost of shipping and handling to return the watch to you.
• A letter with a detailed description of the problems you are experiencing, or repairs you would like to make to your watch.
• Your name, address and a telephone number where we can reach you.
• Proof of purchase.

What is the return shipping and handling charge for warranty watch repair?

Return shipping and handling varies per brand. Check the enclosed warranty booklet for details.

What is the time period for watch manufacturer warranty?

The watch warranty period is 2-years, warranted to the original consumer only.

Can my watch still be repaired if it is out of warranty? If so what is the cost?

You may contact our customer service department to check if we still have components in stock for your watch. Typically we do not stock parts for discontinued items. If your watch is out of warranty, we may not still manufacture that item. If we have parts in stock we may be able sell you the parts individually.

• Watch Crystal - $15.00
• Watch Bracelet - $20.00
• Watch Strap - $10.00
• Battery - $10.00
• Movement - $20.00

**We do not provide individual links. You must buy the complete bracelet and have the links adjusted at your local watch repair center.

How long does it take for customer service warranty watch repair?

It typically takes 3-4 weeks to repair and resend your watch.

Is jewelry covered under warranty repair?

No, jewelry is not covered by a manufacturer warranty. If the item is defective you may return within 30 days for a refund.